Virgin Phone Switchover. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Security matters. Seems it was a common problem, hence why the website ended up with an apology last night. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It is showing as switched on, but nothing is being blocked. Networking and WiFi. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. on 23-07-2023 22:16. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. com 194. Login in the the Virgin Media online account and try the to enable websafe. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If it was a scam, they will be able to help and protect you from falling victim to fraud. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Security matters. Hi my child safe is on but no sites are getting blocked. However, it seems to have stopped since a few. 168. I added it to the 'allowed websites' list, and it's working fine. e. Child safe is not working. 1. What to do if Virgin Media Web Safe isn't working. . This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Requires activation. . Settings. I'm having the exact same issue. . Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. 1. Not good enough. Switched On Families. QuickStart, set up and connections. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Tuning in. 0. Please help! 🙂. For some customers the Web Safe adjustments are not functioning. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Please help me resolve this. To fix this you’ll need to log in to your router and change a few settings. Please help. Stay safe online. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Setting up Virgin Media Web Safe. Cables all ok. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. Web Safe requires the use of Virgin Media DNS to work. Andrew_M2. Thanks for your patience while we work to fix things as quick as we can. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. You may want to start by seeing what your site report looks like using a tool like Blocked. 0 Kudos. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 2) Some sort of malware on devices. VPNs we tested to unblock various forbidden resources. " I cannot fix this. VM will not dispatch any technicians while an area fault exists. Please change them. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. See for more details. You could also try a tracert via VM to see if it hangs. Forum; Apps. Child Safe - Disabled ( if Enabled expect to bloc access to. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. For fraudulent e-mails, forward to phishing@virginmedia. co. Account - Cable. Why are so many people having the same problem for so long? It's just shoddy. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. run the Standard test and confirm the Hostname. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. I have port 21 set up as a forward in my Hub 4. on 06-04-2023 07:40. 1 Kudo. Click: Settings. 1. Hi . Options. Thank you for your post. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). "There's a broadband issue in . 0 Kudos Reply. Child safe is not working. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. When the number of reports exceeds the baseline, represented by the red line,. branson@virginmedia. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. 100 and 194. QuickStart, set up and connections. QuickStart, set up and connections. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. It'll help to protect any device that's connected. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. 1. 100, but both do not work. com, @ntlworld. Tested it out today via a simple Google search. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Just sign into My Virgin Media and. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Still not working. Hi my child safe is on but no sites are getting blocked. Reconnect your VPN if necessary. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. So I’ve gone in. Post Reply Preview Exit Preview. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin media web email account not working. I don't work for Virgin Media, I'm a VM customer. Forum team are best placed to help and issue has been flagged to them. I’ve seen previous posts suggesting going to the 1. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 50 per month. I have tried incognito, resetting cache, and downloading a vpn - all have failed. 100 and 194. Staying safe online with Virgin Media Web Safe. My Child Safe settings are not working correctly. Speed I’m losing the will to live. 9. Its features include firewall, parental control, ad blocker, identity theft protection and. FYI Web Safe only works if Virgin Media's DNS is being used. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Cheers, Reece -. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Click on Manage Web Safe. 1. - 5388473. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Enter your credentials and press OK to log into the router settings menu. Hi my child safe is on but no sites are getting blocked. It has previously said that all emails were "safe and secure". Options. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". For Child Safe to work the device must be use Virgin Media's DNS. 1 site and checking AS Name value says Virgin Media and it does. on 06-04-2023 07:40. Web Safe turned off but still blocking websites. Sign in . Virgin Phone Switchover. Good luck. 4. Account - Mobile. Set Virus Safe to On ( on is normally ok for VPNs. Stay safe online. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 8. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. Regards, Daniel. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Hi . Select Parental Controls in Virgin Media Web Safe. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. com and we’ll look into them. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. I advise that. Sorry that your web safe is not working on a particular site. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. Thank you for your post and welcome to our community. This has been the case for a few weeks and I have been unable to access websafe settings. Virgin Media; My Virgin Media; Shop;. What’s more, it’s compatible with all. Solved: Hi, I can't seem to turn on Web Safe. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. on 03-11-2022 16:13. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. Kain_W. Contact the site operator for further help. Thanks for taking the time to contact us via the Community. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). If the problem persist post back here to have issue flagged to the forum team. Virgin Media; My Virgin Media; Shop; Help;. QuickStart, set up and connections. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). 168. It's been on since the start. See. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My Virgin Media App. Hey @DavidCalla,. None work. 123 and 194. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. If you’d like to change the. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Forum; Apps. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. If your Virgin Mobile is connected to your home broadband, you can browse protected. OpenDNS provide instructions here :. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Web safe Child does not work Virgin Router. Hi 用心棒. I am able sign in to tv go app and webpage. * Call costs may vary. on 27-08-2023 09:39. I've tried a router reboot but that has not fixed it. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. on 08-02-2023 16:22. If your site is blocked by a majority of ISPs, it may be that there is a. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Once logged in, select ‘My apps’ tab’. 168. Web safe not working when enabled. My Virgin Media App. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Reply. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. org. Go to solution. Manage Your Account. I activated it yesterday, & it confirms my settings. I added it to the 'allowed websites' list, and it's working fine. Stay safe online. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Browse Virgin Media Virgin Media Community. on 03-09-2022 19:15. Virgin Media. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 1 for Families | Cloudflare. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 100 nslookup protonvpn. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. com nslookup protonvpn. Please enter your email. Introducing 1. 168. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. 100). I have effectively worked around this in a similar way. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. Top offers; Discover Virgin Media; Broadband deals;. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Home Phone. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Virgin Media's DNS servers don't seem. I am more than happy to take a look into this for you. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. There are no guarantees that my advice will work. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. The disaster is that i have called the customer services for. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. If you changed the computer's network settings to use any Public DNS does that re-gain access. After that, it’s just £3 per month (or £30 a year). Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. ISPs use blacklists to block specific sites as well. . Seems to be OK this morning. 2. Stay safe online. QuickStart, set up and connections. com:Y54kpX5g: curl -v smtps://smtp. Account - Mobile. 1. I am sorry to hear you have been unable to make any changes to web safe. It looks like my websafe setting is switched to off. Networking and WiFi. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. This means the Hub is in modem mode and won’t be sharing WiFi. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Networking and WiFi. -- I'm a Very Insightful Person, I'm here to share kno. 67. 1. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. e. Web safe provides ultimate protection when using the internet. I don't work for Virgin Media. Options. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Virgin. All its engineers are on our doorstep here in Essex. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. It is showing as switched on, but nothing is being blocked. I can not get websafe/child safe to work on any device. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. This is a known issue and our teams are working on a fix. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. After that, it’s just £3 per month (or £30 a year). Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. 1. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. Thank you for your post. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Networking and WiFi. 222 and 208. Ok, this is getting annoying now. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Security matters. I'm a Very Insightful Person, I'm here to share knowledge. For £12. Learn how you can change Web Safe settings to turn Child Safe off. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Abdelmonem. Certain ISP's around the world, and Virgin Media specifically, are using a service called "web safe" which is a service that is blocking domains from being accessed through certain devices. Change the Wi-Fi Router Channel. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. 0. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Regards. I just got a URL from the IT team for the VPN. Networking and WiFi. 1. ”. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. The disaster is that i have called the customer services for. Networking and WiFi. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. e. 4. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. 05-04-2023 16:59 - edited 05-04-2023 16:59. Please help me resolve this. We recommend keeping Virus Safe on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. ” This is. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Networking and WiFi. 5. Further exclusions & legal stuff apply. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. QuickStart, set up and connections. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Joining in. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. From his point of view, I understand that he is correct in assuming that. yesterday | Posted in Security. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. A new secure password will be generated for you. Options. The service status page is now working, with the following message. Adjust the settings according to the level of protection you want. Virgin Media customers can get unlimited online protection. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 6. 168. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. Virus Safe - Enabled. What to do?Hi, I contacted VM twice. Child safe is so simple to bypass I'm not sure it is worth worrying about. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. I advise that. 67. 0 Kudos Reply. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. not very safe!! nobile Posts: 574 Forumite. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now.